Return & Refund Policy
1. Return Time Limit
Customers may apply for return or exchange within 30 calendar days from the date of receiving the goods. All return requests must obtain an official RMA (Return Merchandise Authorization) number in advance. Any returned package without a valid RMA number will not be accepted or processed.
2. Return Conditions
Eligible Returns (Change of Mind):
- All textile and fabric products must be unused, unwashed, uncut, unaltered, unstained and odor-free
- Original packaging, labels, accessories and complete parts must be retained
- Products must be in resalable condition
Defective or Damaged Goods:
If the product is damaged, defective, or incorrectly shipped upon arrival, please provide clear photos or videos within 7 days after delivery. We will provide free replacement or full refund and bear the return shipping cost.
Special Fabric Note: Slight color difference between the screen display and the physical product, tiny batch color deviation and texture differences are normal characteristics of textiles and do not belong to quality problems.
3. Fee Standard
- Customer voluntary return: Customers bear return shipping fees. A 15% restocking fee will be deducted from the refund. Original shipping fees are non-refundable.
- Our responsibility return (defect, damage, wrong item): No restocking fee, we cover all return shipping costs.
4. Refund Process & Time
After we receive and inspect the returned goods and confirm that they meet the return conditions, the refund will be returned to your original payment account within 3–7 business days. The specific arrival time depends on the processing cycle of your bank or payment platform.
5. Non-Returnable Items
The following situations are not supported for return or exchange:
- Clearance products, final sale items
- Custom cut fabric, customized and personalized textile products
- Fabric products that have been washed, cut, altered, stained or artificially damaged
- Damage caused by improper use, artificial collision, pet damage, and liquid splashing after delivery
6. Exchange Service
Product exchange is subject to actual inventory status. If the required product is out of stock, we will provide a full refund instead of exchange service.
7. Return Mailing Address
SOFT PRAIRIE TEXTILES LLC
Attn: Returns Department
700 1st Ave NE, Suite 300, Cedar Falls, IA 50613, United States
8. Contact Us
For return application and consultation, please contact our customer service:
Email: support@softprairietextiles.shop
Phone: +1 133 641 74389